To track your package, log in to your account to view your order history. Click on the shipping slip number to track the progress of your delivery.

We are sorry that your order did not arrive by the approximate shipping date indicated. This date is our best estimate of when your package will arrive.

We suggest that you contact the postal carrier responsible for delivering your package.

Can I Add or Change My Order After Placing It?

We ship within 3 to 5 days.
Each order is made to order, carefully checked, and then sent — to ensure beautiful quality. ✨

Unfortunately, we cannot help you. If a package has been marked as delivered by the mail carrier, we cannot send a replacement package unless the package is returned to us. We recommend that you contact the postal service directly.

If your work is damaged, we will provide you with product protection, please contact us.

We are sorry to hear that, but we want to help you! Please contact info@gulufun.com and provide your order confirmation number and the missing DMC code.

Rolling the canvas to pack it will reduce the space for the film and will not affect the use of the canvas. All you have to do after receiving it is to lay the canvas flat, tear off a small piece of film and put it back in place, then repeat the process until the film is flat.

This is a small decoration. Install it as follows: 1. Tear the two sides of each film. 2. Insert the two fan pieces at both ends of the square piece. 3. Insert the "gulufun" in the middle of the square piece.

Please contact us by email (info@gulufun.com). Only unopened products can be returned.

You must return unwanted products at your own expense.

Your refund will be credited to your card within 1 day following the receipt of your return.

Diamond painting is a relatively recent and extremely fun art that involves using tiny square or round flat-back rhinestones and placing them on a sticky canvas to create a stunning ultra-sparkling 5D image. Therefore, diamond painting has nothing to do with painting in the strict sense; it is rather considered a modern combination of cross-stitch, paint by numbers, and mosaic.

Your diamond painting kit will include a canvas, a diamond pen, wax, and a tray. Remove all items from their packaging.
Place the canvas on the surface and you will notice that the canvas has numbers that correspond to symbols, you need to remove the diamonds that correspond to the symbols.
Choose a single color diamond to start, pour a small amount of diamonds into the tray and pick them up with a diamond pen.
Peel off a small section of plastic at a time. Always keep your canvas covered when you are not working.
Peel off the clear plastic from the wax and dip the tip of the diamond pen into the wax.
You will then be able to pick up the diamonds as they will easily adhere to the tip of the applicator. Once picked up, carefully press the diamond onto the corresponding symbol on the canvas.
Don't forget to always add a little wax if the pen no longer seems able to pick up the diamond.
Repeat this process until you are finished!

Click here to learn more about creating a diamond painting.

When it comes to square diamonds and round diamonds, there is no clear winner. Both have their own characteristics.
Round diamonds are easier to use because you don't have to pay attention to the orientation of the diamond, while square diamonds may require you to rotate the pen to get the right orientation due to their angles.
Whether you choose round or square diamond drills, you can be assured that you will receive a quality product that will allow you to create beautiful diamond painting artworks.

Click here for more information.

What to Do if My Diamond is Electrostatic?

Yes, our diamond bags are weighed to ensure that each kit contains enough diamonds and 40% additional diamonds.